Source: http://www. spbnet. ru / solutions_and_services / intranet / tickets. html.
Tiketnaya system. - System for processing customers, designed to service departments, services, technical support, moderators electronic shops and internet services, as well as any professionals who have to deal with a large number of incoming calls from customers and users.
Tiketnaya system is vital to a company or Web design, if the number of incoming e-mail addresses is large, and with each request must be recorded and accurately worked out. Used for this purpose a regular mail client (Outlook, The Bat, etc. ) Is extremely uncomfortable, t. to. when a large volume of letters may be missing or lost.
Tiketnaya system:.
assigns a unique number for each application.
forwards it to the appropriate manager or group of managers.
You can add comments and attachments to the bid documents.
shows the extent to which the application.
application keeps the system up until it will not be fully implemented.
preserves the history of each application in the archive.
collects statistics on the system.
Tiketnaya system is a Web application, t. e. is not installed on your computer, and is constantly available on the Internet. This means that you can use it almost anywhere where there is access to the network.
Advantages of the solution.
saving time on unnecessary calls, repeated letters and reminders.
opportunity at any time to track the status of the application.
clear allocation of responsibilities between all the performers.
No comments:
Post a Comment